Privacy Policy

The controller responsible for the processing of personal data is:

Panama Contact Services S.A.
PH Jerónimo, ground floor, Avenida B y Calle 10
San Felipe, Casco Viejo, Panama City
Republic of Panama
Email: info@panama-contact.com
Website: www.panama-contact.com

The processing of personal data is carried out in accordance with the legislation in force in the Republic of Panama, including Law 81 of March 26, 2019 on Personal Data Protection, Executive Decree 285 of May 28, 2021, and any other provisions that amend, regulate, or supplement them.

Depending on how the user interacts with Panama Contact, we may collect the following categories of information:

Identification and contact data

First and last name, nationality, country of residence, address, email address, phone number, WhatsApp information, and any other data provided through our forms or communications.

Information related to inquiries

Information the user chooses to provide about their immigration, banking, corporate, wealth, tax, real estate, or administrative situation, as well as their relocation or settlement needs in Panama.

Documentation provided by the user

Where the site allows document uploads, we may receive passports, identity documents, proof of address, criminal records, bank statements, corporate documents, and other files necessary to assess an inquiry or provide a requested service.

Some documents may contain sensitive data or financial information. Such data will be processed only when necessary and where a legitimate basis exists for doing so.

Booking data

Date and time of the appointment, reason for the consultation, time zone, contact information, and any comments entered into the scheduling tool.

Payment-related data

When online payments are made, we may receive information about the transaction, such as the payer's name, amount, date, payment status, and transaction reference.

Full credit or debit card details are normally processed directly by the corresponding payment provider. Panama Contact does not store full card details unless expressly stated otherwise.

Technical and browsing data

IP address, device type, browser, operating system, pages visited, time spent, links used, approximate location, and other technical information collected through cookies and analytics tools.

Commercial communications

We may retain information related to newsletter subscriptions, information requests, communication preferences, and messages exchanged by email, forms, or WhatsApp.

Personal data may be used to:

1. Respond to inquiries and information requests.
2. Coordinate in-person or virtual appointments.
3. Preliminarily assess the data subject's needs.
4. Prepare proposals, quotes, or instructions related to the requested services.
5. Receive and review documents submitted voluntarily.
6. Process and verify payments.
7. Maintain communications by email, phone, or WhatsApp.
8. Send newsletters, updates, or commercial information where consent exists or a prior relationship allows it.
9. Improve the operation, security, and content of the website.
10. Analyze site traffic and usage.
11. Prevent fraud, misuse, unauthorized access, and other security incidents.
12. Comply with legal, regulatory, tax, accounting, contractual, or due diligence obligations.
13. Respond to requests from competent authorities.
14. Formulate, exercise, or defend legal claims.

Submitting information through the site does not obligate Panama Contact to accept a request, nor does it automatically imply the existence of a professional or contractual relationship.

Processing may be based, as applicable, on:

• The data subject's consent.
• A request for information or pre-contractual measures.
• The performance of a contractual relationship.
• Compliance with a legal obligation.
• Panama Contact's legitimate interests, provided these do not override the data subject's rights.
• The formulation, exercise, or defense of rights and claims.

The user may withdraw their consent where processing depends exclusively on it. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

Fields marked as mandatory must be completed for Panama Contact to be able to handle the corresponding request.

The user is not required to provide additional information that is not necessary. However, the absence of certain data or documents may prevent us from responding adequately, assessing the request, or providing the requested service.

The user represents that the data and documents provided are true, complete, accurate, and up to date.

Where the user provides information about another person, they represent that they are authorized to do so and have informed that person of the relevant processing.

Panama Contact may share personal data, only where necessary, with:

• Web hosting, technical support, IT security, and cloud storage providers.
• Email, scheduling, video call, forms, analytics, and newsletter providers.
• Payment providers and financial institutions.
• Lawyers, accountants, translators, notaries, resident agents, and other professionals involved in delivering or executing the service.
• Banks, insurers, real estate developers, and providers related to a specific request, where the user has authorized it or where necessary for the requested service.
• Administrative, judicial, tax, immigration, regulatory, or law-enforcement authorities where a legal obligation exists.
• Other providers or collaborators subject to confidentiality and data protection obligations.

Panama Contact does not sell or rent personal data to third parties.

The site may use third-party services to manage appointments, payments, forms, documents, statistics, newsletters, maps, video calls, or WhatsApp communications.

When the user uses these services, their data may also become subject to the privacy policies and terms of the relevant provider. Panama Contact recommends reviewing them before using such platforms.

Some technology providers, storage systems, payment platforms, or communication tools may process information outside Panama.

Where applicable, Panama Contact will take reasonable measures to ensure that such transfers are carried out with an adequate level of protection and in accordance with applicable law.

The site uses cookies and similar technologies to:

• Enable its technical operation.
• Remember user preferences.
• Strengthen security.
• Measure traffic and performance.
• Analyze browsing behavior.
• Improve our content and services.
• Manage third-party functionality, where applicable.

Strictly necessary cookies may be used without consent when indispensable for the site's operation. Analytical, advertising, or non-essential cookies will be subject to the available consent options.

The user may accept, reject, or configure non-essential cookies through the corresponding notice or their browser settings. Disabling certain cookies may affect some site functions.

Panama Contact may send informational or commercial communications when:

• The user has given consent.
• A prior relationship exists that permits such communications.
• Applicable law authorizes it.

The user may unsubscribe via the link included in emails, by replying to the message received, or by writing to info@panama-contact.com.

Unsubscribing from commercial communications will not prevent the sending of administrative messages or messages related to a requested service.

Data will be retained for as long as necessary to fulfill the purpose for which it was collected.

Thereafter, it may be kept blocked or archived for the periods required by legal, tax, accounting, regulatory, professional, or claims-prevention obligations.

Once data is no longer necessary and no retention obligation exists, it will be deleted, anonymized, or destroyed in a reasonable and secure manner.

Panama Contact adopts reasonable administrative, organizational, and technical measures to protect personal data against loss, alteration, unauthorized access, disclosure, or misuse.

Access is limited to individuals who reasonably need the information to perform their duties and who are subject to confidentiality obligations.

However, no electronic transmission or storage system can guarantee absolute security. Users should avoid sending unnecessary information or using channels they consider insecure.

Under applicable law, the data subject may request:

• Access to their personal data.
• Rectification of incorrect, incomplete, or outdated data.
• Cancellation or deletion, where applicable.
• Objection to certain processing.
• Data portability, where applicable.
• Withdrawal of consent.
• Information about the use and processing of their data.

To exercise these rights, please send a request to info@panama-contact.com, indicating your name, contact details, the right you wish to exercise, and the information needed to verify your identity.

Panama Contact may request additional documentation where reasonably necessary to confirm the requester's identity, protect the confidentiality of information, or understand the scope of the request.

The data subject may also file an inquiry or complaint with Panama's National Authority for Transparency and Access to Information, where applicable.

The site is not directed at minors, and Panama Contact does not seek to deliberately collect their data without the involvement of their parents, legal representatives, or duly authorized persons.

If it is identified that a minor provided information without proper authorization, measures may be taken to delete it or restrict its processing.

The site may contain links to pages or services operated by third parties. Panama Contact does not control their privacy practices and is not responsible for the content, security, or data processing carried out by such third parties.

Panama Contact may amend this Privacy Policy to reflect legal, technological, or operational changes.

The updated version will be published on the website indicating the date of its last modification. Where changes are substantial, they may be communicated through a prominent notice or other reasonable means.

For inquiries, requests, or complaints related to this Privacy Policy or the processing of personal data, you may contact:

Panama Contact Services S.A.
PH Jerónimo, ground floor, Avenida B y Calle 10
San Felipe, Casco Viejo, Panama City
Republic of Panama
Email: info@panama-contact.com
Website: www.panama-contact.com